Domestic & International Shipping, Returns & Exchange Policy

Returns & Exchanges Policy

Thank you for choosing Twisted Ginger to make your jewelry dreams come true! We’re committed to ensuring you have a delightful experience with every item you select. Please take a moment to familiarize yourself with our Returns & Exchanges Policy:

All Sales Are Final: We stand by the quality and craftsmanship of our products, thus all sales are considered final. We encourage our customers to read product descriptions carefully before making a purchase to ensure full satisfaction.

Exchanges Within 30 Days: Should you wish to exchange an item, we offer exchanges within 30 days of receipt, subject to a $25 restocking fee. Exchanges beyond this period may be considered on a case-by-case basis. To initiate an exchange, please contact us for approval and further instructions.

Responsibility for Return Shipping: Customers are responsible for all return shipping costs for exchanges. Items must be returned in their original condition and packaging.

Addressing Dissatisfaction or Mistakes: Your satisfaction is paramount to us. If you are not entirely pleased with your purchase, or if there was an error on our part, please reach out directly. We are dedicated to resolving any concerns and finding a satisfactory solution.

Damaged Items: Upon receipt, if your order is damaged, contact us immediately with photographic evidence. We will assess the situation, file a claim with our insurance, and provide further instructions, including a return label for repairs or replacement.

Ring Sizing: As all sales are final, we urge customers to ensure accurate ring sizing before ordering. We are here to assist with any sizing queries you may have. In the rare instance that a sizing error occurs on our end, please return the item for verification, and we will address the issue within the 30-day exchange window.

Custom and Semi-Custom Items Policy

Our custom and semi-custom pieces are the epitome of personal expression and uniqueness, carefully crafted to meet your specific desires and specifications. Due to their bespoke nature, we consider these items final sale and are not eligible for returns or exchanges, with the following exceptions:

  • Damages During Shipment: If your custom or semi-custom piece arrives damaged due to shipping, please reach out to us immediately with photographic evidence of the damage. We will assess the situation on a case-by-case basis and provide the necessary steps to rectify the issue, including repairs or replacement as deemed appropriate.
  • Sizing Errors: We strive for accuracy in every detail of your custom or semi-custom order, including size. However, should there be a sizing mistake on our end, we are committed to resolving it. Please contact us to discuss resizing options or corrective measures.

For any specific needs or concerns not covered above, such as resizing or adjustments, we encourage you to contact us directly. We understand that every case is unique and will work closely with you to determine the best course of action on a case-by-case basis.

We deeply value the trust you place in us to create pieces that are as unique and special as you. Our policy aims to balance the custom nature of these orders with the flexibility to address genuine issues, ensuring that your experience with us is nothing short of exceptional.

Shipping Policy

At Twisted Ginger Jewelry, we're excited to offer our unique collection to customers around the globe. While we strive to bring our products to your doorstep, wherever you are, here's what you need to know about our international shipping plan:

Domestic Shipping:

  • Priority domestic shipping is available at a flat rate of $15 via USPS.
  • VIPs enjoy free domestic shipping, a token of our appreciation for your continued support!

International Shipping:

  • Yes, we ship Internationally!! International orders will be shipped at current international rates. Since these rates can vary based on destination, weight, and package size, we recommend contacting us before placing your order, at that time we can give you a more accurate shipping quote.
  • Additional Fees: Please be aware that international shipments may be subject to additional fees, such as customs duties and taxes, upon entry into the destination country. Local customs authorities determine these fees, which are the responsibility of the recipient. We advise checking with your local customs office for detailed information on these charges.
  • Customs and Import Taxes: Customers are responsible for any customs and import taxes and fees that may apply. Twisted Ginger Jewelry is not responsible for delays due to customs.

Insurance and Damages:

  • For your peace of mind, all domestic and international packages are insured for the total value of the contents. If your order is damaged during shipment, please take clear photos of the damage and notify us immediately. This will enable us to promptly file a claim with the insurance provider and address the issue, ensuring you are not disadvantaged.

Shipping Times:

  • Please note that international shipping times can vary significantly based on the destination, customs processing, and local delivery practices. While we aim to provide estimated delivery times at the time of shipping, we appreciate your patience and understanding for any delays outside our control.

Order Tracking:

  • All international orders will be provided with tracking information so you can follow your package's journey globally.

Contact Us:

  • For any questions regarding international shipping, additional fees, or to obtain a shipping quote, please do not hesitate to contact us. We're here to ensure your shopping experience is seamless and enjoyable, no matter where you call home.

Thank you for choosing Twisted Ginger Jewelry. We look forward to bringing a piece of our world to yours!

Our policy is designed to ensure clarity and satisfaction for all our customers. We appreciate your understanding and look forward to serving you with pieces you'll treasure.